CRM

CRM is a business philosophy for managing all your company’s relationships and interactions with customers and potential customers.  It is supported by strategy, people, process, policies & procedures, metrics and technology.  At a minimum it requires alignment between marketing, sales & service.

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Deliverables:

• Current State Assessment

• Gap Analysis

• Future State Design:

  • People

  • Process

  • Policies & Procedures

  • Metrics

  • Technology

  • Strategy

• Plan to Align People, Process, Policies & Procedures and Technology

• Technology Selection

• Configuration and Deployment

• Change Management